Shipping methods, shipping duration and costs, and tracking orders
At ArabHardware Store, we strive to ensure that customers receive their orders quickly.
You can receive your order in one of two ways:
- Receipt from headquarters
- Receipt via shipping company
- Pickup From Store
After completing the order and confirming it through the customer service team, you can collect it from the company’s administrative headquarters.
Receipt hours are from Sunday to Thursday, from 10 am to 4 pm.
The address of the company's administrative headquarters: Giza - 6th of October - Al-Mutamayez District - 6th Tourist District - Villa 98 - private entrance on the left.
- Receipt via shipping company
We have chosen a distinctive package of shipping and packaging services with customized materials to ensure that you receive your order intact.
When you receive your order, you must inspect it after receipt from the shipping company representative (the shipment cannot be opened for inspection before receipt. If you want to inspect, you can do so by receiving it from the company’s headquarters).
If there is a problem with the product, contact our customer service team from here to take the necessary steps regarding receiving the part from you for examination and completing the return or exchange procedures according to the return and exchange policy.
If you have a problem with the delivery process, please contact our customer service team.
The limit of the order value is 20,000 only, so if your order is exceeding this limit, you have to pay the variance.
Shipping cost and duration
The specified period is an approximate period according to the information received from the shipping company, which is as follows:
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If a PC is ordered (assembled), 24 hours are added to the shipping period to install and test the parts to ensure the device’s performance. The duration may reach 48 hours during offers, taking into account Friday and Saturday as days off or any official holiday.
Track your order
You can contact the customer service team to obtain the shipment number and you can track your order through the shipping company’s website. You can also contact them for any inquiries regarding shipping and delivery. Contact us if you encounter any problems.
*By ordering from ArabHardware store, you acknowledge your agreement to the shipping and delivery policy.