Shipping & Pickup Policy
At AHW Store, we work hard to ensure your order reaches you quickly and safely. Below is a clear explanation of our pickup and delivery services.
Pickup from Our Office
You can pick up your order from our headquarters after completing your purchase and confirming with our customer service team.
Pickup hours:
Sunday to Thursday, from 10:00 AM to 5:00 PM
Our location:
Building #43, 6th Touristic Zone, 6 October, Giza Governorate
Home Delivery
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We use strong and secure packaging to ensure your items arrive safely.
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When the shipping company delivers your order, please inspect the package before accepting it.
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Opening the box before receiving the shipment is not allowed.
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If you prefer to inspect the product before receiving it, we recommend choosing pickup from our office.
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If there is any issue with your order, please contact our customer service team, and we will assist you with the return or exchange process.
Shipping Fees & Estimated Delivery Times
Delivery charges and delivery times depend on your location, as outlined below:
| Location | Shipping Fee (EGP) | Estimated Delivery Time |
|---|---|---|
| Cairo | 150 | 2–5 business days |
| Giza | 150 | 2–5 business days |
| Alexandria | 155 | 3–5 business days |
| Ismailia | 155 | 3–5 business days |
| Port Said | 155 | 3–5 business days |
| Suez | 155 | 3–5 business days |
| Gharbia | 185 | 5–7 business days |
| Qalyubia | 185 | 5–7 business days |
| Sharqia | 185 | 5–7 business days |
| Dakahlia | 185 | 5–7 business days |
| Menoufia | 185 | 5–7 business days |
| Damietta | 185 | 5–7 business days |
| Beheira | 185 | 5–7 business days |
| Kafr El Sheikh | 185 | 5–7 business days |
| Fayoum | 195 | 5–7 business days |
| Beni Suef | 195 | 5–7 business days |
| Minya | 195 | 5–7 business days |
| Assiut | 195 | 5–7 business days |
| Sohag | 195 | 5–7 business days |
| Matrouh | 260 | 5–7 business days |
| Luxor | 260 | 5–7 business days |
| Qena | 260 | 5–7 business days |
| Aswan | 455 | 5–7 business days |
| New Valley | 455 | 5–7 business days |
| Red Sea | 455 | 5–7 business days |
| South Sinai | 455 | 5–7 business days |
Important Notes
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If your order includes a custom-built PC, please allow an additional 24 hours for assembly and testing.
During sales or promotional periods, this may take up to 48 hours. -
Orders are not processed on Fridays, Saturdays, or national holidays, which may cause delivery delays.
Tracking Your Order
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You can contact our customer service team to receive your tracking number.
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Once provided, you can track your shipment through the shipping company’s website.
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For delivery-related questions, you may contact the shipping company directly.
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For any issues or assistance, please reach out to our customer service team.
By placing an order on Arabhardware Store, you agree to this Shipping & Delivery Policy.
