Terms of Service

Last updated: May 2026

Welcome to AHW Store ("AHW Store", "we", "us", or "our"). By accessing or placing an order on our website at https://ahw.store, you agree to be bound by the following Terms of Service. Please read them carefully before using our store.

1. About AHW Store

AHW Store is an Egyptian online retailer specializing in genuine technology products, including PC components, laptops, monitors, networking equipment, cables, and accessories. We operate exclusively online and ship to addresses across Egypt.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian
You are located in Egypt or are purchasing for delivery to an Egyptian address
The information you provide during checkout is accurate and complete

3. Products & Pricing

All prices on the AHW Store are displayed in Egyptian Pounds (EGP) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices at any time without prior notice. In the event of a pricing error, we will contact you before processing your order.

Product images are for illustrative purposes. While we make every effort to display products accurately, colors and details may vary slightly depending on your screen settings.

We sell genuine, new products sourced from authorised distributors unless a product is explicitly listed as open-box or refurbished, in which case its condition will be clearly described on the product page.

4. Orders & Payment

When you place an order on the AHW Store, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion. You will receive an order confirmation email once your order is accepted.

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard)
Cash on delivery (where available)
Other payment methods as displayed at checkout

Payment must be received in full before your order is dispatched, except for cash-on-delivery orders.

5. Shipping & Delivery

We deliver to addresses across Egypt. Estimated delivery times and shipping costs are displayed at checkout and on our Shipping Policy page. Delivery timelines are estimates and may vary due to courier delays, public holidays, or circumstances beyond our control.

Risk of loss and title for products purchased from AHW Store passes to you upon delivery to the courier. If your order is lost or damaged in transit, please contact us within 48 hours of the expected delivery date.

6. Returns & Refunds

Our Returns and Refund Policy is incorporated into these Terms of Service by reference. Please review our full Refund Policy at https://ahw.store/policies/refund-policy for details on how to return a product and eligibility requirements.

In summary:

Products may be returned within 14 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase
Defective or damaged products must be reported within 48 hours of delivery
Refunds are processed within 7–14 business days of receiving the returned item
Certain products (opened software, consumables, customized items) may not be eligible for return

7. Warranties

Products sold by AHW Store are covered by the manufacturer's warranty, where applicable. Warranty terms vary by brand and product category. We will assist you in processing warranty claims with the relevant manufacturer or authorised service centre in Egypt.

AHW Store does not provide any additional warranty beyond what is offered by the product manufacturer, unless explicitly stated on the product page.

8. Intellectual Property

All content on https://ahw.store — including but not limited to text, images, logos, product descriptions, and the overall design — is the property of AHW Store or its content suppliers and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by Egyptian law, AHW Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or the products purchased from us. Our total liability for any claim related to a product shall not exceed the purchase price of that product.

We are not responsible for any delays, errors, or failures caused by events outside our reasonable control, including but not limited to power outages, internet disruptions, natural disasters, or government actions.

10. Privacy

Your use of AHW Store is also governed by our Privacy Policy, available at https://ahw.store/policies/privacy-policy. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts of Egypt.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting at https://ahw.store/policies/terms-of-service. Your continued use of our website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.