Privacy policy

Last updated: May 2026

AHW Store ("we", "us", or "our") operates the website https://ahw.store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our store. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you interact with AHW Store:

a) Information you provide directly:

  • Full name

  • Email address

  • Phone number

  • Delivery address (governorate, city, street address)

  • Payment information (processed securely — we do not store card details)

  • Order history and purchase details

  • Messages you send us via the contact form or email


b) Information collected automatically:

  • IP address and approximate location

  • Browser type and version

  • Pages visited and time spent on the site

  • Referring website or search query

  • Device type (desktop, mobile, tablet)

  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including payment processing and delivery coordination

  • To send you order confirmations, shipping updates, and delivery notifications

  • To respond to your customer service enquiries and support requests

  • To improve our website, product listings, and shopping experience

  • To detect and prevent fraud, unauthorised access, and other illegal activities

  • To comply with legal obligations under Egyptian law

  • To send you marketing communications, only if you have opted in to receive them

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Delivery partners and courier services: to arrange and track the delivery of your order to your address in Egypt

  • Payment processors: to securely handle your payment transaction (we use Shopify Payments and other PCI-compliant processors)

  • Google: we use Google Analytics and Google Ads to understand website traffic and measure advertising performance. These services may collect anonymised usage data

  • Legal compliance: if required by Egyptian law, a court order, or a government authority, we may disclose your information as legally required

  • Business transfers: in the event of a merger, acquisition, or sale of AHW Store, your data may be transferred to the new owner, who will be bound by this Privacy Policy

4. Data Storage & Security

Your data is stored securely on Shopify's platform, which is hosted on servers with enterprise-grade security including SSL/TLS encryption, firewalls, and regular security audits. Shopify is PCI DSS Level 1 compliant, the highest level of security certification available for online payment processing.

We do not store your full credit card or debit card details on our systems. All payment data is handled directly by our payment processor.

While we take all reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access to your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Order records: retained for 5 years for accounting and legal compliance purposes

  • Customer account data: retained while your account is active, or as required by law

  • Marketing preferences: retained until you unsubscribe or request deletion

You may request deletion of your personal data at any time by contacting us (see Section 9). We will process your request within 30 days, subject to any legal retention requirements.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your shopping experience. We use the following types of cookies:

  • Essential cookies: required for the website to function, including maintaining your shopping cart and login session

  • Analytics cookies: used by Google Analytics to understand how visitors use our site (anonymised data only)

  • Advertising cookies: used by Google Ads to measure the effectiveness of our advertising campaigns

  • Preference cookies: used to remember your settings and preferences across visits

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.

7. Your Rights

As a user of AHW Store, you have the following rights regarding your personal data:

  • Right to access: you may request a copy of the personal information we hold about you

  • Right to correction: you may request that we correct any inaccurate or incomplete information

  • Right to deletion: you may request that we delete your personal data, subject to legal retention requirements

  • Right to opt out of marketing: you may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly

  • Right to data portability: you may request your data in a portable, machine-readable format

To exercise any of these rights, please contact us using the details in Section 9. We will respond to all requests within 30 days.

8. Children's Privacy

AHW Store is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites, payment portals, and social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policy of any third-party website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

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